This privacy policy describes how and why TekSiC AB (“TekSiC,” “we,” or “us”) collects your personal data when you use our website or communicate and interact with us in other ways. In short, we promise to protect your data and only use the information we have for legitimate purposes. This privacy policy takes effect immediately as of Dec 14, 2024.

What type of information do we collect?

The type of information collected when you interact with us varies depending on the interaction.

When you contact us for a specific product or service, it may include:

• Your name
• Company or affiliation name
• Address
• Phone number
• Email address
• Other contact information (fax number, Skype name, etc.)

When you visit our website, the information we collect may include:

• IP address
• Geographic location
• Pages visited

How do we collect the information?

In most cases, we collect data directly from you when you contact us via phone, email, make a purchase or payment, fill out a warranty agreement or service form, or meet us at exhibitions and/or workshops. In other cases, we collect information through the use of cookies. We may also collect contact information that your company has made publicly available on its website.

Why do we collect the information?

We use the described information for legitimate business purposes, such as handling your inquiries, processing orders, fulfilling contracts, and informing you about news related to products and services. In some cases, we also use data for business analysis and development.

What do we do with your personal information?

Fulfill our obligations

On a daily basis, we use personal information to communicate with our customers and suppliers. This includes managing inquiries, processing orders, fulfilling contracts, administering payments, responding to questions and comments, providing support, etc.

Analyze and develop our products and services

We constantly strive to improve our products and services, including how we provide you with access to relevant information in the best possible way. For this reason, we analyze some of the data we collect (in aggregated form, without identifying you as an individual) from our website and other communication channels.

Direct marketing

We may use the information we collect to communicate with you for marketing purposes, such as informing you about promotions, new products, and application notes of particular interest. We only send this information to you if we have a legitimate reason to do so or if you have given prior consent. You can always unsubscribe from such emails using the unsubscribe option. We may also contact you if we believe your company has a legitimate interest in our products or services and your contact information is publicly available on your company website.

If you have made a purchase from us, we may ask you to participate in market surveys or provide feedback about our products or services, such as customer satisfaction surveys.

Remember that you can always opt out of all marketing communications or specify the types of communication you wish to receive, in accordance with this privacy policy.

Restrictions on how we use your personal information

We do not sell or rent your personal information to others.

Sharing your personal information

When necessary, we share your personal information with third parties. We do this to fulfill our obligations to you and our suppliers. We take reasonable organizational security measures to ensure that your personal data is handled and transferred securely when the data is transferred or shared with third parties. These may include:

• Suppliers of the products and services we offer
• Warranty forms for extended warranty and product registration
• Application surveys for pricing
• Health and safety forms for service and/or repairs
• Delivery information for direct shipments
• Other third-party providers
  • Website and database administration
  • Billing and accounting
  • Delivery information for shipping
  • Government and regulatory bodies when required
  • For products subject to export control regulations

Who can access data at TekSiC?

With the exceptions stated above, only our employees can access data, and they will do so only for legitimate reasons. Whenever we handle personal information as described above, we ensure that your information is processed securely and in accordance with our privacy policy.

Where do we store data and how do we protect it?

All our data is protected through reasonable technical and organizational means. The data we have will be stored in databases and on our secure servers. We use firewalls, encryption, and password protection to keep your information safe. If a data breach occurs despite these measures, we will investigate the incident and notify affected parties and authorities.

How long will we store data?

As long as we have an ongoing dialogue with you for legitimate business purposes, such as discussions about our products and services, we will retain your personal information. To keep it accurate, we will review it as needed. Any personal information that has not been used for a period of 24 months will be deleted.

Cookies

On our website, we use cookies to manage language settings and visitor sessions. If you do not need to log in or make any adjustments, the website should function well even if you do not accept the use of cookies. Check the privacy settings in your browser to learn more and set your cookie preferences.

Google Analytics

We use Google Analytics, a free web analytics service that tracks and reports website traffic. We mainly use the information we get from Google Analytics to continuously improve our website and our offerings to you. If you do not want Google Analytics to track your visit to our website, you can check your browser’s privacy settings to learn more and set your preferences for website tracking.

Third-party websites

In some places, our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites, and we encourage you to check these when you are redirected to a new website.

Changes to our privacy policy

If and when we change our privacy policy, we will post the changes on our website. Please check regularly.

Your consent

When you contact us, you consent to us collecting and using your personal information for legitimate business purposes in accordance with this privacy policy, as well as the potential transfer of your personal information to countries outside the EU and the European Economic Area.

Your rights

You have the right to withdraw your consent at any time. You have the right to access your personal data. You also have the right to object to us using your data and, if it does not conflict with other legislation, request that your data be deleted. You also have the right to file complaints.

How can you access your data?

You can always contact us at info@teksic.com. Please clearly specify your request in the subject line.

How can you learn more?

If you have any questions or want more information from us about how we handle your personal information, you can always contact us.